| 5.6 | MANAGEMENT REVIEW |
| 5.6.1 | General |
| 5.6.2 | Review Input |
| 5.6.3 | Review Output |
5.6 Management Review:
5.6.1 General
Top Management reviews
quality system periodically (annually once) to ensure its continual suitability
& effectiveness in satisfying the requirements Quality Management System
and organization’s quality policy & objectives. More frequent reviews are
scheduled in periods when organizational, technological, product, or other
changes require increased attention and input from the top management.
The purpose of management review meetings
is to:
- Evaluate the suitability, adequacy and effectiveness of the quality system;
- Consider changes to the quality management system, to the quality policy and quality objectives;
- Identify opportunities for improvement of the quality system, processes and products.
5.6.2 Review input
Input into the management reviews consists of information
and data related to quality performance of the organization. At a minimum, this
includes:
- Issues related to quality policy and objectives and continual suitability of Quality Management System,
- Achievement of Quality objectives,
- Company level quality data,
- Results of audits,
- Customer feedback and complaints,
- Process performance and product conformance data,
- Review all preventive/corrective actions and its effectiveness of the quality system,
- Changes that could affect the quality system,
- Follow-up actions from earlier management reviews,
- Recommendations for improvement,
- Performance of suppliers,
- Audit schedule for next period as identified from the review,
- Training Requirements,
- Environmental, Health and Safety ,
- New product development activities and status of process design & development.
The review shall evaluate current status and performance of
the quality system and initiates actions for further improvement of the system.
5.6.3
Review Output
The outputs of the
management review meeting typically include any decisions and actions related
to:
- Improvement of the effectiveness of the quality management system and its processes,
- Improvement of product related to customer requirements, and
- The review also identifies resources needed to implement these actions.
Results of management reviews are documented in
the minutes of the review meeting. The minutes include improvement actions,
assign responsibilities and allocate resources for implementation of these
actions and their due dates.
Figure 6 Cycles of continual improvement. (http://www.ifcc.org/ifcc-communications-publications-division-(cpd)/ifcc-publications/ejifcc-(journal)/e-journal-volumes/ejifcc-2004-vol-15/v/iso-15189-2003-from-theory-into-practice/)
On Friday, June 27th your 7:20 P.M. QM5 bus driver insisted his bus was going Glen Oaks via Horace Harding. His bus was not late since it was parked at the first stop at 980 Sixth Avenue. At 7:20 P.M., the bus pulled up. I was first on line and I asked if he was going to Fresh Meadows. He said "NO!" I said that all QM5 buses after 7:00 P.M. were supposed to go to Fresh Meadows (it only 2 more stops straight from 73rd Avenue. The bus driver said he was going only by Horace Harding and to decide to get on the bus or move to let other people on. I stepped aside, upset and annoyed. The bus behind him that was parked moved up and he opened his door. I asked if he was going to Fresh Meadows and he said yes but asked why I did not get on the bus that just left. I told him the driver insisted he was not going to Fresh Meadows and his sign on the bus did say QM5 Glen Oaks via Horace Harding. Even the 7:40 P.M. bus said he should have gone to Fresh Meadows and was apologetic. This is just laziness on the 7:20 P.M. bus driver and if your rules say that all QM5 buses after 7:00 should go to Fresh Meadows, then your drivers should abide by your rules. I had to wait an additional 20 minutes in the horrible heat because of the laziness of the 7:20 P.M. bus driver. I ask that you make sure your drivers know your rules and abide by them. No dispatcher was around to rectify the matter. I pay good money for your bus service and expect your drivers (and most do) show proper respect for your rules.
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