Contents of Quality Manual

The template for preparation of Quality manual is provided by ISO (http://www.iso-9001-checklist.co.uk/iso-9001-quality-manual.htm). An acceptable practice to prepare a Quality Manual is to prepare as per the contents of ISO 9001:2008 Standard. A typical QM has following content makeup:

0.1 Cover Page with approvals 

0.2 Revision History of Quality Manual (Amendment Record) 

0.3 Table of Contents

Table of Contents
Sr.No	Heading	Page No
	INTRODUCTION
1	SCOPE
2	REFERENCES
3	TERMS & DEFINITIONS
4	QUALITY MANAGEMENT SYSTEM
4.1	INTRODUCTION
4.2	DOCUMENTATION REQUIREMENTS
4.2.1	General
4.2.2	Quality Manual
4.2.3	Control of Documents
4.2.4	Control of Records
5	MANAGEMENT RESPONSIBILITIES
5.1	MANAGEMENT COMMITMENT
5.2	CUSTOMER FOCUS
5.3	QUALITY POLICY
5.4	PLANNING
5.4.1	Quality Objectives
5.4.2	Quality Management System Planning
5.5	RESPONSIBILITY, AUTHORITY AND COMMUNICATION
5.5.1	Responsibility and Authority
5.5.2	Management representative
5.5.3	Internal Communication
5.6	MANAGEMENT REVIEW
5.6.1	General
5.6.2	Review Input
5.6.3	Review Output
6	RESOURCE MANAGEMENT
6.1	PROVISION OF RESOURCES
6.2	HUMAN RESOURCES
6.2.1	General
6.2.2	Competence, Awareness & Training
6.3	INFRASTRUCTURE
6.4	WORK ENVIRONMENT
7	PRODUCT REALISATION
7.1	PLANNING
7.2	CUSTOMER RELATED PROCESSES
7.2.1	Determination of Requirements Related to Product
7.2.2	Review of Requirements Related to Product
7.2.3	Customer Communication
7.3	DESIGN & DEVELOPMENT
7.3.1	Planning
7.3.2	Input
7.3.3	Output
7.3.4	Review
7.3.5	Verification
7.3.6	Validation
7.3.7	Change Control
7.4	PURCHASING
7.4.1	Purchase Orders
7.4.2	Purchasing Information
7.4.3	Verification of Purchased Product
7.5	PRODUCTION & SERVICE PROVISION
7.5.1	Control of Production & Service Provision
7.5.2	Validation of Processes for Production & Service Provision
7.5.3	Identification & Traceability
7.5.4	Customer Property
7.5.5	Preservation of Product
7.6	CALIBRATION
8	MEASUREMENT, ANALYSIS & IMPROVEMENT
8.1	GENERAL
8.2	MONITORING & MEASUREMENT
8.2.1	Customer Satisfaction
8.2.2	Internal Audit
8.2.3	Process Monitoring & Measurement
8.2.4	Product Monitoring & Measurement
8.3	CONTROL OF NONCONFORMING PRODUCTS
8.4	ANALYSIS OF DATA
8.5	IMPROVEMENT
8.5.1	Continual Improvement
8.5.2	Corrective Action
8.5.3	Preventative Action
9	APPENDICES
9.1	EXAMPLE PROCESS MAP
9.2	QUALITY GLOSSARY
9.3	ABBREVIATIONS & DEFINITIONS

In addition to the above contents, headings may also be included:

• List of Distribution of Quality Manual (Before amendment page or end of the document)
• Quality Policy (as first annexure)
• Quality Objectives (as an annexure)
• Process Flow Charts (as an annexure)
• Sequence of interaction between the processes (as an annexure)
• List of the Quality Procedure (as an annexure)